01
New inquiries
Calls, forms, chats, and texts arrive in one inbox. New leads receive a prompt, useful first response and enter a visible pipeline for your team.
OutcomeFewer inquiries go cold while staff are busy.
Works with the booking software you already use.
Pet care growth, without another system to manage
Turn more inquiries into booked, repeat clients.
When your team is busy caring for pets, leads wait, no-shows slip through, and happy clients leave without reviewing. Loyally handles the follow-up, alongside Gingr, MoeGo, PetExec, Kennel Connection, or the system you already use.
You keep running the facility. Loyally keeps the opportunities moving.
Works with your booking software
Keep the software that runs your operation.
Loyally works around the tools your staff already knows. Your booking system manages reservations, capacity, records, and payments. Loyally manages the follow-up that happens before and after the booking.
Works alongsideGingrMoeGoPetExecKennel Connection
Where bookings get lost
Good demand is not the same as reliable follow-up.
A form arrives while the front desk is helping a customer. An evaluation reminder never goes out. A regular stops booking and no one notices. A happy client means to leave a review, then gets on with the day.
These are small moments, but they add up. Loyally gives each one a clear, consistent workflow so your staff does not have to remember every next step.
What Loyally handles
From first question to next booking
02
Evaluations and appointments
Confirmations and reminders go out automatically. If someone misses an appointment, a follow-up invites them to reschedule while the visit is still fresh.
OutcomeMore booked appointments actually happen.
03
Reviews and feedback
After a completed visit, clients receive a simple request for an honest review. They can also share private feedback directly with your team.
OutcomeYour online reputation reflects more of the good work happening inside the facility.
04
Rebooking and reactivation
Clients receive reminders based on the service cycle that makes sense for them. Thoughtful win-back campaigns help reconnect with people who have not booked in a while.
OutcomeMore past clients return before they become former clients.
05
Reporting
One dashboard connects the activity: inquiries, appointments, recovered bookings, reviews, and campaign results.
OutcomeYou can see what is working and where follow-up still needs attention.
A closer look
Useful automation should feel like good service.
After a missed evaluation
The message goes out promptly, while rescheduling is still easy. Your team can see the reply and take over whenever needed.
Example message
Hi Marina, we missed you at Mochi’s evaluation this morning. Would tomorrow at 9:00 work instead?
After a completed stay
Every eligible client receives the same straightforward request. Private feedback remains available to anyone who would rather speak directly with the facility.
Example message
Thanks for trusting us with Mochi this weekend. Would you be willing to share an honest review of your experience?
At the end of the week
Your dashboard shows how many inquiries arrived, how many booked, which missed visits were recovered, and which campaigns brought clients back. No mystery metrics. Just the numbers needed to make the next decision.
- Inquiries received
- Appointments booked
- Missed visits recovered
- Clients brought back by campaigns
One connected system
Stop asking five disconnected vendors to manage one customer journey.
A website, CRM, review tool, advertising partner, and email platform can all work individually while the handoffs between them fail. Loyally connects those moments around one goal: helping more interested pet parents become active, returning clients.
One implementation
One view of the customer journey
Workflows designed for pet care
Support from a team that manages the system with you
Built for pet care
Different businesses lose bookings in different places.
Daycare
Confirm temperament evaluations, fill quieter weekdays, and reconnect with regulars who have stopped attending.
Boarding
Respond to time-sensitive inquiries, confirm peak-period reservations, and stay in touch between holidays.
Grooming
Fill appointment gaps, prompt clients to rebook on the right cycle, and follow up after cancellations or missed visits.
Training
Nurture higher-value inquiries over a longer decision cycle and protect each booked consultation with reminders and follow-up.
From an owner
“
We were losing eight, maybe ten boarding inquiries a week and didn’t know it. Loyally turned those into real bookings without us hiring anyone or replacing our software. Reviews went from sporadic to a steady stream.
TylerOwner · Playful Pack
What it costs
We talk through pricing on the call.
Every facility starts from a different place, so we do not publish a price list. On a free 30-minute growth call, we look at how you handle inquiries, appointments, reviews, and returning clients, then recommend a starting point.
You leave the call with:
- A recommendation for the smallest plan that solves the immediate problem
- Exact monthly and setup costs, in writing, before you decide anything
- A realistic launch timeline for your facility
Questions
Frequently asked questions
What owners usually want to know before booking a call.
What exactly is Loyally?
Loyally is a managed marketing and follow-up system for pet care businesses. It brings together lead capture, automated follow-up, appointment reminders, review requests, rebooking, reactivation, and reporting. Our team helps configure and manage it with you.
Do I have to replace my booking software?
No. Loyally works alongside systems such as Gingr, MoeGo, PetExec, and Kennel Connection. Your booking software remains the operational record for reservations, capacity, pet information, and payments.
How is this different from hiring a marketing agency?
Most agencies focus on traffic, campaigns, or content. Loyally also manages what happens after someone responds: the first reply, the appointment reminder, the review request, and the next booking. Accelerator includes managed advertising for facilities that want both demand generation and follow-through.
How quickly can we launch?
Reputation has a lighter setup and can usually launch first. Engine and Accelerator require system configuration, branding, texting registration, workflow setup, and testing. We will give you a realistic launch schedule before you sign.
Do you guarantee results?
No responsible provider can guarantee a specific number of leads, bookings, or reviews. We will show you what the system is doing, measure the results we can attribute, and make adjustments based on the data.
What size business is the best fit?
Engine and Accelerator are designed primarily for established commercial facilities with enough inquiry and client volume to benefit from automation. Smaller and solo businesses can begin with Reputation.
Will the messages sound like our business?
Yes. We configure the timing, language, and handoff points with you. Your staff can review conversations and step in whenever a person should take over.
What if our website needs work?
Engine customers can add a conversion-focused website. A managed website is included with Accelerator.
Your growth call
See where follow-up is costing you bookings.
In 30 minutes, we will walk through how your facility handles inquiries, appointments, reviews, and returning clients. You will leave with a clearer picture of what to fix first and whether Loyally is the right fit.
30 minutes · free · no obligation
