Start with reminders, missed-call text-back and review requests. Add rebooking and win-back when you're ready. Want us to run your ads too? That's Accelerate.
Every plan includes a texting number and $15/mo of texting usage. Overage is billed at 1.5x. Card only.
For shops that want the basics running on their own. Missed calls get a text back, clients get reminders, and every visit ends with a review request.
For busy facilities that want clients back on the books. Everything in Starter, plus rebooking, win-back and a monthly report.
Everything in Starter, plus
For bigger operations that want custom work. Everything in Growth, plus 2 custom workflows a quarter, a quarterly strategy call and booking software integrations.
Everything in Growth, plus
For facilities that want new clients, not just follow-up. We run your Google and Meta ads, build your website, and Loyally texts back every lead who opts in.
Loyally follow-up, plus
Starter, Growth and Pro are month-to-month. Cancel with 30 days' notice. Accelerate has a 3-month minimum.
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Missed-call text-back | |||
| Two-way inbox | |||
| Appointment reminders | |||
| Review request after each visit | |||
| Follow-up on new inquiries | |||
| Rebooking reminders | — | ||
| Win-back texts for lapsed clients | — | ||
| Vaccine-expiry reminders | — | ||
| Waitlist fill for cancellations | — | ||
| Monthly report | — | ||
| 1 workflow change per month | — | ||
| Second texting number | — | — | |
| 2 custom workflows per quarter | — | — | |
| Quarterly message refresh and strategy call | — | — | |
| Same-business-day support | — | — | |
| Booking software integrations | — | — |
For facilities that want new clients, not just follow-up. We run your Google and Meta ads, build your website, and Loyally texts back every lead who opts in.
Loyally follow-up, plus
Send a simple review request after a completed service, while the experience is still recent.
Give clients a direct way to share feedback with your team in addition to the public review option.
Bring supported calls, forms, chats, texts, and messages into one place.
Send a useful first reply right away, including after hours, with a clear handoff to staff when the conversation needs a person.
Track each inquiry by stage, owner, and next action so follow-up does not depend on memory.
Give interested prospects a direct path to the next appropriate step.
Send messages at the right intervals before appointments, evaluations, consultations, and stays.
Contact clients promptly after a missed visit and make rescheduling easy.
See reviews requested, reviews received, rating trends, and recent feedback in one summary.
Prompt clients according to the service cycle that fits them.
Reach out to past clients who have not booked within an expected timeframe.
Invite happy clients to recommend the business without asking staff to remember each time.
Plan outreach around boarding peaks, grooming cycles, school calendars, and quieter periods.
Connect inquiries, bookings, reviews and reactivation activity in one view.
Bring supported calls, forms, chats, texts, and messages into one place.
Send a useful first reply right away, including after hours, with a clear handoff to staff when the conversation needs a person.
Track each inquiry by stage, owner, and next action so follow-up does not depend on memory.
Give interested prospects a direct path to the next appropriate step.
Send messages at the right intervals before appointments, evaluations, consultations, and stays.
Contact clients promptly after a missed visit and make rescheduling easy.
See reviews requested, reviews received, rating trends, and recent feedback in one summary.
Prompt clients according to the service cycle that fits them.
Reach out to past clients who have not booked within an expected timeframe.
Invite happy clients to recommend the business without asking staff to remember each time.
Plan outreach around boarding peaks, grooming cycles, school calendars, and quieter periods.
Connect inquiries, bookings, reviews and reactivation activity in one view.
Campaign strategy, buildout, ongoing management, and reporting. Ad spend is billed directly by the platforms and is never marked up by Loyally.
A website designed, hosted, and improved around calls, forms, and booked next steps.
Improve the path between an ad or search result and the action you want a visitor to take.
Monthly campaign planning and quarterly reviews.
+ $350 one-time setup per location
Add a location to any plan. Each one needs its own texting registration with the carriers, and the $350 setup covers that.
Each location goes live within 14 days of carrier approval.
We set up your account, register your texting number with the carriers, build your workflows and launch.
Everything in the standard setup, plus your website, landing pages and ad accounts.
Billed once at signup. Card only. Your texting goes live within 14 days of carrier approval.
Book a call. We'll look at how you handle calls, reminders and reviews today and tell you which plan makes sense. If it's Starter, we'll say so.